Extended Stay America Suites - Detroit - Southfield - I-696

Comfortable Spot & pet friendly

I like the fact they have a kitchen and washers and dryers for u to use and the kitchen in the room

There was no breakfast, no pots and pans, dishes nor silverware. Receive my room at 5:00 p.m. room 105 all bed linen was disgusted. Mold on the side of the refrigerator. Cobwebs by the iron and ironing board. Debbie the night Clerk was very rude did not accommodate me to receive a new room after my reservations after I explained my concerns. Had to change my own linen on my bed. I spoke with Eric the owner of this establishment and I told him my concerns but before that he told me he was busy. Dominique the day person had excellent customer service. Due to my field and housekeeping on this satisfied on the way Debbie the night Clerk have no concerns on the proper way of customer service. Debbie should no longer have a job with this company on her way that she treats the customers and her approach to provide excellent customer service during mishaps in their rooms for this satisfied customers.